What Information We Hold and Why
When you register, we collect the details you provide — name, contact information, and account credentials. When you fund your account through bKash, Nagad, or Rocket, we record transaction references to verify deposits and process withdrawals; we do not store your full wallet PIN or mobile
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banking password. We also collect device and session data — browser type, IP address, and pages visited — to keep your account secure and detect unusual activity. If you contact our support team, that conversation is logged so we can follow up accurately. We retain your
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account data for as long as your account is active and for a period after closure as required by applicable rules in your jurisdiction. You can request a copy of the data we hold on you at any time by writing to our support channel. Availability
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of our services, and the data obligations that come with them, depends on your local law and the eligible regions we serve. We do not sell your personal data to third parties for their own marketing purposes.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.